Privacy Policy

 

I. Personal Data Privacy Policy

Frontdesk Finance Pty Ltd (hereinafter referred to as "Frontdesk" or "the Company") has developed its personal data privacy policy in accordance with the Personal Data (Privacy) Ordinance to protect client rights. Frontdesk uses client data to provide the best service and carefully manages the use of such data. Frontdesk ensures its employees comply with strict security and confidentiality standards mandated by law.

To facilitate providing services to clients, opening accounts, delivering or continuing investment advice, or other services, Frontdesk or other parties may require clients to complete application forms or related documents and provide personal data to fulfill these services. Clients are responsible for completing such forms or related documents.

The personal data that Frontdesk may require from clients includes but is not limited to:

  1. Personal information provided on Frontdesk’s account application forms or other forms, such as name, address, date of birth, identification documents or passport number, occupation, assets, and income details;
  2. Information for verifying client identity, such as government documents, passports, or driver’s licenses;
  3. Transaction-related information;
  4. Information from client investigation reports.

If Frontdesk holds a client’s personal data, the client agrees that Frontdesk (in compliance with applicable laws) may use such personal data for the following purposes:

  1. Personal data collected by Frontdesk is used solely for Frontdesk’s operational and related activities.
  2. Frontdesk may transfer client personal data to other members of the Company’s group or agency for promotional activities, conducted in compliance with the law.
  3. Frontdesk ensures its website meets industry standards and uses tools such as firewalls and authentication systems (passwords and personal identification numbers) to prevent unauthorized access to the website or data.
  4. Frontdesk may set and access cookies on clients’ computers to analyze and evaluate the effectiveness of marketing strategies. Cookies used in Frontdesk products and services track client activity on Frontdesk’s website. The collected and shared information is anonymized and non-identifiable.
  5. Frontdesk keeps client personal data confidential and secure to prevent misuse. Frontdesk’s employees respect client privacy and will not disclose information to unauthorized parties.
  6. Clients agree that when making deposits or withdrawals via online payment systems, Frontdesk may disclose client personal data to relevant institutions as proof of identity.
  7. Clients agree that Frontdesk may disclose client data (and other related information) to regulatory authorities and government agencies as required by law or regulation.
  8. Clients may periodically review and modify their personal data held by Frontdesk.
  9. Clients agree that in providing services, Frontdesk may authorize companies that are not part of Frontdesk to use client personal data, such as contracted companies assisting with statement preparation, mailing, necessary maintenance, and development work. Frontdesk requires these companies to keep the related personal data confidential.

Frontdesk will make every effort to ensure that the collected personal data is stored securely in its system and is accessible only to authorized employees or companies providing services on behalf of the Company. However, given the public and global nature of the internet, Frontdesk may not be able to protect client personal data from intentional interference by third parties. Any personal data shared with third-party websites accessed through Frontdesk’s website is not covered under Frontdesk’s privacy policy.

 

II. Use of Data in Direct Marketing

The Company/Group intends to use client data for direct marketing. Please note:

Recipients of such data may include the following parties:

a) Frontdesk, including any of its offices, branches, employees, or directors;
b) Assignees, transferees, successors, or participants in contracts involving assignments, substitutions, participations, or other similar arrangements, including responsibilities arising from the departure of managers or trustees;
c) Any persons to whom Frontdesk must transfer data as required during the collection process or when applying for services. Such persons may not be subject to restrictions or conditions under applicable regulations.

(i) The Company/Group may use client data, including but not limited to client names, contact details, product and service portfolios, transaction patterns and behaviors, financial background, and demographic information for direct marketing purposes.
(ii) The following categories of services, products, and promotional targets may be promoted using client data:

  1. Financial, wealth management, investment, and related services and products;
  2. Rewards programs, promotional plans, and related services and products;
  3. Services and products provided by any member of the Company/Group or brand partners (brand partners will be listed on the application forms for related services and products, where applicable);
  4. Donations and contributions for charitable and/or non-profit purposes.

(iii) The above services, products, and promotional targets may be provided or solicited by the Company/Group and/or the following parties:

  1. Any member, partner, or affiliate of the Group;
  2. Third-party financial institutions, investment service providers, rewards and promotional program providers, and co-branded service providers;
  3. Charitable or non-profit organizations.

If clients do not wish for the Company/Group to use their data for the above direct marketing purposes or to share data with other parties for promotional use, they may notify the Company/Group in writing to exercise their opt-out rights.